Film Library/Image Requests

Requests for images can be made by calling 613-727-1072 ext. 256 or by email at filmlibrary(Replace this parenthesis with the @ sign)

Please note, we require 48 hours notice to process requests, however, in urgent cases, your needs will be met to the best of our ability.

When calling or emailing to make a request, please ensure that you have the following information on hand:

1.  First and last name spelled out.
2.  Date of birth.
3.  Health card number (if available)
4.  The facility that is requiring your images (specialist, hospital, clinic, etc.)
5.  Whether your images are to be sent out or if you will be picking them up.

Sending Out Images

If you have requested your images to be sent out, this request will be carried out within 48 hours.  Due to the volume of requests we receive, we are unable to confirm this via a return phone call.  If need be, it is advised that you follow up with the receiving facility one week after you have made the request.  If the images are being sent outside of Ottawa, please allow 2 weeks.

Picking Up Images

Once your images are ready for pick-up, you will be notified.  It is only necessary to call us back if 48 hours have passed and you still haven’t received notification that your images are ready.