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FAQs

How can I file a complaint?

At MMI we are committed to ensure that all patient complaints are dealt with thoroughly and promptly. If you have a complaint concerning the care you received or in regards to the operation of our clinics please feel free to complete the Patient Complaint form found here.

How can I file a complaint?

How do I book an appointment?

You can book an appointment by phone (613) 727-1072 [Option 1], Email, SMS (343) 307-7449, or using our booking appointment form.  Our preferred method of booking is SMS, Email or the Booking Appointment Form because of high volume of phone calls.

How do I book an appointment?

Do I need to book an appointment for an xray?

No, all X-rays are performed on walk in only.  At times the volume of patients may require us to put patients into a texting queue at which point we get you registered and then we text you when we need you to return for the imaging.

Do I need to book an appointment for an xray?

I’m anxious about the test because I heard it can cause a heart attack. Is this true?

Yes, but only in exceptionally rare instances. A cardiologist and a technologist will be present during your test and your vital signs will be continuously monitored. Emergency equipment is immediately available to deal with any unusual circumstances and all staff involved in your testing are highly skilled and trained.

I’m anxious about the test because I heard it can cause a heart attack. Is this true?

Who determines whether I exercise on the treadmill or have the drug-induced stress test?

Drug induced stress tests are typically used for patients who are unable to exercise due to physical inability or due to an underlying medical condition. Your doctor will recommend the method best for you and our on-site cardiologist will assess you prior to beginning the stress test.

Who determines whether I exercise on the treadmill or have the drug-induced stress test?

Are there are any side effects associated with Persantine?

Sometimes patients will experience headache, flushing, shortness of breath, nausea or chest discomfort following the injection of Persantine. These effects only last about 5 – 10 minutes and then they are reversed using a drug called Aminophylline.

Are there are any side effects associated with Persantine?

What happens during Persantine stress testing?

A drug that dilates your blood vessels is injected through an intravenous (IV) line to increase blood flow to your heart muscle. This is the method used for patients who are unable to perform physical exercise.

What happens during Persantine stress testing?

What happens during Exercise stress testing?

You will walk on a treadmill until your heart rate has reached a pre-determined level. The treadmill starts off very slow and gets a little higher and faster every 3 minutes until your heart rate is elevated to the appropriate level. Generally this takes between 5 and 10 minutes of exercise.

What happens during Exercise stress testing?